Mission and Goals

The mission and goals were developed in a collaborative effort by the ERP Sponsor Committee, ERP Project Team, and Process Teams.

Mission

Lay the foundation for an integrated Enterprise Resource Planning system. Success factors are defined by tangible and intangible measures. They include:

• Meeting the Proposed Budget for ERP System

• Meeting Proposed Deadlines and Goals

• Increasing the Effectiveness of University Business Processes

• Promoting User Functionality

• Promoting User Understanding

• Providing User Training

• Involving Two Way Communication with Home Departments

Goal 1

Go live with ERP modules as designated in timeline.

Metrics:

• Within budget

• On project schedule

Goal 2

Identify and implement process reengineering for high value procedures before the testing phase.

Metrics:

• Complete mapping of current business processes

• Gain User approval during testing phase

• Increase and maintain Customer satisfaction

• Improve cycle time

Goal 3

Banner modules deliver efficient, user-friendly business functionality that meets user stated expectations while maintaining “plain vanilla” system. Plain vanilla is a system free from code changes and/or modification.

Metrics:

• Validate functionality during testing.

• Providing User survey 6 months after go live.

• Decreasing number of shadow systems to Zero (Shadow systems are independent department run programs that track system information.)

• Reduce bolt-ons by 50% at go live (Bolt-ons are independent programs that add functionality and exchange information with the core ERP system.)

• Obtaining ad-hoc information by end users—Ease of query 6 and 12 months after go live.

• Decrease Number of assistance requests at 6 and 12 months after go live.

Goal 4

Establish robust user training to insure sufficient knowledge at go live and beyond.
 

Metrics:

• Increase Software and User Proficiency in testing

• Train 100% of users with practice by go live

• Utilize Power Users in training (Power users are active users with expertise within a particular area.)

Goal 5

Ensure integration compatibility and integration path for legacy systems, Human Resources, Student, and other future modules. Legacy systems are the existing administrative software systems.

Metrics:

• Provide efficient integration programs with existing legacy systems.

• Provide efficient integration programs with future ERP modules.