Functional (Swim Lanes) Mapping Definition

Swim Lane diagrams are essentially process maps. They provide us with a means of integrating steps in a process with the information and people involved. A Swim Lane Diagram is an enhanced flowchart that incorporates additional information such as people involved, points of interaction, means of contact, and flow of information.

The Swim Lane diagram tells a robust story about who does what and when. By listing the functional participants along the left side, it clarifies what each function does and their interactions. It demonstrates when hand-offs occur and shows relative timing. The diagram provides a big-picture perspective and cross-functional teams appreciate understanding how they intermingle.

Swim Lane Diagrams require the Acrobat Reader to view information in the Portable Data Format.  Download your free copy at the Adobe Internet site.